Frequently Asked Questions
Everything you need to know about your musical journey with Music Planet.
How do you ensure instruments are not damaged during shipping?
We use professional-grade, climate-controlled packaging and double-boxing techniques for delicate instruments like guitars and violins to ensure they arrive in perfect tuning and condition.
What is your return policy for professional audio gear?
We offer a 30-day satisfaction guarantee. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.
Do your instruments come with a manufacturer's warranty?
Yes, all new instruments sold at Music Planet include a minimum one-year manufacturer warranty covering defects in materials and workmanship.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping for large equipment?
Yes, we ship worldwide. For oversized items like drum kits or digital pianos, shipping costs are calculated at checkout based on the dimensions and destination country.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for high-value instrument purchases.