Returns & Exchanges
At Music Planet, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most instruments and gear. If your new equipment doesn't hit the right note, our simple return process ensures you can find the perfect sound without any stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the instrument in its original packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned item, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing